December 9, 2012

Mailbox: Only thing scammers need for Medicare fraud

A newspaper investigation shows that fraudsters can easily obtain ID numbers without having an office.

By M.B. Pell, The Atlanta Journal-Constitution

ATLANTA - Dorsey Med Group is conveniently located for patients near Atlanta's Buckhead district who are looking for a good internist. On paper, the clinic is headed by a respected physician with 39 years of experience.

medical providers
click image to enlarge

Dr. Harry Dorsey, an internist in Albany, Ga., had his medical license number stolen in 2010 by someone using a UPS Store mailbox to obtain a National Provider Identifier.

Brant Sanderlin/Atlanta Journal-Constitution/MCT

Patients might be a little put off by its size, though.

The medical office could easily hold a box of sterilized latex gloves, but not much more.

It's located at 2625 Piedmont Road Northeast, Suite 56-331 -- a UPS Store mailbox.

And the doctor who is the clinic's namesake didn't know he was the CEO, as federal records show. He certainly never made the 192-mile drive from his Albany practice to Buckhead to see patients or review medical records.

Federal officials probably should have grown suspicious two years ago when someone using the name Olga Teplukhina incorporated the fictitious medical practice, applied for a National Provider Identification number and claimed a UPS mailbox as the practice location.

Then again, the box is the largest size UPS offers.

"So have they been billing stuff?" Dr. Harry Dorsey asked when the Atlanta Journal-Constitution told him the suspicious provider number was still active. "That's identity fraud, and that really ticks me off."

For years, officials at the agency that administers Medicare have known that fraudsters sign up as health care providers using UPS Store mailboxes and other post office box like addresses as their location. But the Centers for Medicare and Medicaid Services says it lacks the technology to identify these locations because they look like legitimate street addresses, not like the easily identified post office box addresses.

CMS doesn't even stop providers from using post office boxes, though. They know they should and they know it's simple, but the agency still has in its system nearly 300 providers nationwide using post office boxes as their location, according to the newspaper's analysis of the CMS provider registry.

So when will CMS be able to flag the providers using UPS Store addresses and boot any scammers? The agency says it has no timeline.

CMS officials insist they don't need to hurry because anyone trying to rip off a federal health care program would first need to enroll in the Medicare billing system. That process should -- probably, hopefully -- snag anyone using a UPS Store as a practice location because it involves a more stringent review.

Don't tell that to Ryan Stumphauzer, a former federal prosecutor in the Southern District of Florida who specialized in health care fraud.

"They've got a fake NPI, they've got a fake address, but they're not concerned yet?" he asked.

"That's like seeing a man pacing back and forth in front of a bank with a mask on and he has something tucked under his shirt, but you don't do anything because he hasn't gone into the bank yet," Stumphauzer said. "Not addressing these problems up front is what costs the system $60 billion each year."

Even if the phony health care provider doesn't bill Medicare directly, the government is left vulnerable to other fraud schemes, said Malcolm Sparrow, a professor of public management at Harvard's Kennedy School of Government.

Using a sham provider number and a UPS Store address, a scam artist can provide what looks like a real physician's approval for unnecessary or non-existent medical services and equipment for a company that is registered to bill Medicare.

Should CMS ask the doctor if the services or equipment were necessary, the agency's inquiry goes to the UPS Store mailbox. The fraudster then assures the agency of the need.

While CMS officials say they can't find these fake medical providers, identifying them is not hard.

(Continued on page 2)

Were you interviewed for this story? If so, please fill out our accuracy form

Send question/comment to the editors

Further Discussion

Here at we value our readers and are committed to growing our community by encouraging you to add to the discussion. To ensure conscientious dialogue we have implemented a strict no-bullying policy. To participate, you must follow our Terms of Use.

Questions about the article? Add them below and we’ll try to answer them or do a follow-up post as soon as we can. Technical problems? Email them to us with an exact description of the problem. Make sure to include:
  • Type of computer or mobile device your are using
  • Exact operating system and browser you are viewing the site on (TIP: You can easily determine your operating system here.)