November 26, 2010

State rises in ranking of health care quality

Its dedication to collecting hospital data and keeping it in the public eye encourages improvements, experts say.

By John Richardson
Staff Writer

Mainers enjoy some of the best health care in the country, according to federal data.


The Maine Health data Organizations’s quality ratings can be seen at

The federal Agency for Healthcare Research and Quality posts its state ratings at

And some experts here say one big reason is that Maine patients, employers and insurance companies are learning to shop around for high-quality care.

Maine has been one of the national leaders in measuring the quality of care provided at hospitals and medical practices and then making the data publicly available on the Internet, according to Elizabeth Mitchell, chief executive officer of the Maine Health Management Coalition, a group that includes large employers, insurance companies and hospitals.

"I think the reporting is a key driver," Mitchell said. "(Health care) providers focus their attention on these measures when they are reported, and it makes a difference."

Maine ranked fourth overall last year in national quality measures, according to the federal Agency for Healthcare Research and Quality. New Hampshire ranked first, followed by Wisconsin, Minnesota, Maine and Rhode Island.

Maine moved up from 12th place overall the previous year, the biggest one-year improvement for any state, according to the group's data.

The annual rankings are based on a list of measures, such as the rate of eye and foot exams for diabetes patients and the mortality rates for cancer patients.

Maine doesn't score high across the board, however.

While it scored very strong on care of diabetes and respiratory patients, Maine scored below average on nursing home care and maternal and child health measures, according to the national rankings.

The Maine Health Management Coalition is one of several groups, as well as the state government, that have been gathering and publishing quality data in Maine over the last five to 10 years. Most of the data is self-reported by hospitals and medical practices to state and federal agencies.

The coalition ranks Maine hospitals and primary care practices on its website and is testing out a new patient survey so it can eventually rate physicians according to patient experience. It plans to add cost comparisons next year.

"We are one of the first sites in the country to do this," she said.

Mitchell said that transparency clearly drives up quality. For example, she said, the coalition began tracking medication safety practices at Maine hospitals about five years ago.

"When this started, we found a number of areas of concern. We knew that it was putting patients at risk and driving up costs," she said. "Now we have almost perfect scores across the state and we know that has saved lives."

Among the improvements: Hospitals now routinely use electronic scanners to verify that medications are correct and safe at a patient's bedside, she said.

One reason hospitals and doctors focus on improving their quality ratings is because they know the Maine market is paying attention, according to Mitchell and Frank Johnson, who oversees the health insurance program for about 34,000 state employees.

"The hospitals publicly report the information and some employers, like us, use the information to inform employees," said Johnson, executive director of Maine's Office of Employee Health & Benefits.

In fact, Johnson has taken it a big step further. State employees and family members who go to doctors or hospitals with the highest quality ratings can have their deductibles and copays waived or reduced.

The incentive, which is intended to reduce the need for expensive care down the road, is believed to be the first of its kind in the country, he said.

Johnson, as well as Mitchell, said the quality ratings are still limited. National quality reporting is based mostly in four areas of care: heart attacks, congestive heart failure, pneumonia and surgical care.

"You can't possibly construct a (quality measure) that gives you an overall assessment, but it certainly has stimulated the hospitals to perform on those measures that are in the public eye," he said.

(Continued on page 2)

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