Kudos for your May 27 Letter From the Publisher, “Delivery woes undermine our commitment to service.”
What a refreshing change from the typical cliché-filled, corporate-speak mumbo-jumbo we see all too often when a company screws up. You acknowledged the delivery problems directly, offering clear explanations without pointing fingers or shirking responsibility. Your remorse came across sincerely, as did your commitment to fixing things. In short, a great example of accountability. (And what a rare thing that is these days.)
On a personal level, my wife and I agree with the silver lining you pointed out in this delivery crisis: We realized how much we appreciate reading the paper each morning – and by that, I mean “paper,” literally. There’s something special about passing the sections back and forth, pointing out interesting articles and exchanging observations and ideas with each other. It’s so much more interactive and engaging than when we’re buried in our respective digital devices.
So best wishes for fixing the delivery problems, and keep up the good work overall!
Peter Gordon
Portland
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