Your story about a proposal to replace Central Maine Power with a consumer-owned utility (Jan. 28) came to mind after I received my CMP bill last month.
CMP has demonstrated complete incompetence in the one area in which the private sector is supposed to have an advantage over government – customer service. The absurdity of their billing problems is unmatched by anything I’ve seen – and I’ve paid electric bills in five states and three countries.
Last month, CMP charged me for about 50 percent more electricity than any of my previous bills using an “estimate” that was contradicted by CMP’s own online data. Beyond poor customer service, they have distorted our public policies toward renewable energy; and manage the grid for profits instead of reliability, efficiency and sustainability.
There are plenty of successful examples of consumer-owned utilities in the USA. It shouldn’t be hard for Maine to do better than allow ourselves to get swindled time and again by this profit-over-everything-else company.
Bill Savedoff
Brunswick
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