To highlight its continued commitment to find innovative solutions to better serve consumers, Town & Country Federal Credit Union has entered into a new partnership with the House of Languages to provide on-demand phone and video translation services as well as scheduled in-person options.

Through the new partnership, translation services for more than 30 languages are offered on-demand and are now available at all Town & Country branches, and in-person options for other services by appointment. The credit union anticipates expanding the House of Languages services and offerings into other departments in the future. In conjunction with the announcement of the new partnership, Town & Country made a $1,000 contribution on behalf of the House of Languages to the Greater Portland Immigrant Welcome Center. Representatives from the House of Languages joined Town & Country at the Welcome Center for the presentation of the contribution.

“Language barriers can make it difficult for non-English speakers to access banking services,” President & CEO of House of Languages Dolgormaa Hersom said. “House of Languages’ staff are excited about our partnership with Town & Country Federal Credit Union. Working together, we are helping make financial services more accessible for new Mainers with limited English skills.”

“We have always been about delivering solutions to help us better serve our community and its ever-changing needs,” said Town & Country President and CEO David Libby. ‘Since our credit union was formed, we have worked hard to make financial services more accessible, and this new partnership is an evolution of that ongoing commitment. The ability to offer on-demand translation services to current and new members will help us to better understand the unique needs of various segments of our population and enable us to provide the products and services they need.”

According to Jon Paradise, senior vice president of Communications, Marketing and Community Outreach at Town & Country, the decision to partner with House of Languages was made, in part, because “House of Languages is a local, Portland-based organization and aligns with the credit union’s ‘local helping local’ initiative that not only focuses on providing local financial services and options to consumers but also supports local businesses and organizations. During the pandemic, ‘local helping local’ supported hundreds of local businesses and nonprofits through thousands of dollars in gift cards and contributions. This new partnership is a natural extension of our local focus on making a difference. As our population in southern Maine continues to diversify, we are well-positioned to meet the financial needs new residents may have, including eliminating barriers in communicating those needs,” Paradise said.

Reza Jalali, executive director of the Greater Portland Immigrant Welcome Center, called the contribution “a wonderful surprise and an opportunity to discuss ways to connect and collaborate with Town & Country and House of Languages to provide access to financial services and resources to more people in our community.”

Comments are not available on this story.

« Previous

240 Strings presents free concert March 10

Next »

Do you have unclaimed property?