Circulation Services Representative

Influence. It’s why MaineToday Media, publisher of the Portland Press Herald, sets the media agenda in Maine. Innovation. It’s why we are Maine’s largest multimedia company. Are you looking for a challenge? Find your future by joining our fast-paced circulation team.

The Circulation Services Representative supports the circulation department by performing daily operational duties: circulation billing processing, outside delivery maintenance, corporate account reporting and customer support and retention efforts. This role supports print and digital publications.

The successful candidate is a self-starter, has strong technical skills including proficiency with Microsoft Office and product tracking software, has a keen interest in finding solutions for our customers, thrives in a deadline driven environment, is organized, and works well within a team.

Our staff welcome a challenge and enjoy being on a winning, innovative team. You can, too. Apply online by clicking on the link below. Please submit your cover letter when applying.

Click HERE to apply!

To learn more about MaineToday Media, click HERE.

POSITION OBJECTIVES/SUMMARY:  Supports the Circulation Services Manager and circulation department by performing daily operational duties, circulation billing processing, outside delivery maintenance, IC contract entry, corporate account reporting and customer support and retention efforts. This role supports print and digital publications.


  • Produces and distributes various reports as scheduled in an accurate and timely manner.
  • Performs daily publishing process, invoice processing, data entry and router maintenance.
  • Provides excellent customer service to both internal and external customers, including customer advocacy to outside delivery partners.
  • Proactively seeks to identify and resolve billing problems.
  • Provides reports for outside vendor applications to Single Copy Representatives.
  • Processes the circulation email box and voicemails in an accurate and timely manner.
  • Maintain NIE and College Readership program
  • Possesses adequate knowledge of all pertinent software/systems necessary to perform duties efficiently.
  • Takes responsibility for completing assigned tasks and demonstrates an ability to meet industry and company standards.
  • Supports Dispatch operation as needed.
  • Other duties and functions as assigned reasonably associated with the position.


MTM employees held accountable to four core values. These values set the baseline standards for individual job performance, as it relates to the essential functions and competencies of the position.

  1. Excellence in work – Demonstrates commitment to performing work at the highest standards.
  2. Embraces innovation- Embraces change and demonstrates dedication to continuous improvement to drive business results.
  3. Exceeds customer expectations – Demonstrates the highest possible customer service (both internal and external).
  4. Collaborates as a team member – Recognizes that all departments contribute to the goals of the organization.


  • Technical skills including:
    • Proficiency with Microsoft Word, Excel and Outlook.
    • Proficiency with circulation management systems.
    • Proficiency with outside vendor applications.
  • Results driven and takes initiative
  • Excellent data entry skills with a High degree of accuracy.
  • Responsive and follows tasks through to completion.
  • Knowedge of basic accounting skills.
  • Team player and collaborator.
  • Strong troubleshooting and problem solving skills.
  • Strong organizational and time management skills.
  • Strong verbal and written communication skills.

EDUCATION / EXPERIENCE: High school diploma or equivalent required, related college degree preferred.


PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This is largely a sedentary role; however, the position may be required to assist the team with other initiatives which may require occasional lifting, twisting, bending and carrying of materials up to 20 pounds.

OTHER DUTIES: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change during the course of employment and as the business needs change.

MTM is an EEO employer.