LISBON — Two tourists who became trapped in an elevator accidentally called the wrong Lisbon police department for help.

Dispatcher Cathy Roy told News Center Maine Tuesday she was working at the Lisbon Police Department a few weeks ago when she received a call from the trapped tourists. The only problem was they were in Lisbon, Portugal.

Roy says the two women had pressed the elevators’ emergency button for help. No one answered, so the women searched online for “Lisbon Police” and called the first number listed.

Roy says she stayed on the phone with the women and found the right Lisbon police department to call.

Despite the language barrier, Roy says she was able to direct emergency crews to the women and help them escape.