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  • Subscription Questions
  • Customer Service
  • ePaper Questions
  • Newsroom Questions
  • Technical Questions


Subscription Questions

A: You can subscribe online or call Customer Service at (207) 791-6000 or send us an email.

A: We offer both print and digital subscriptions here.

A: You can manage your account online. Once logged in, you can pay a bill, pause home delivery, change a delivery address, report delivery issues and more.

A: Yes. All subscriptions include unlimited digital access to and our other publications..

A: Digital subscribers get 24/7 access to the ePaper, website and mobile apps.

A: You may read articles on our site(s) until you hit the paywall, at which time a subscription is be required to contiued. Obituaries, Classifieds, Public Notices, Puzzles, Podcasts and Events are available without a subscription.

A: People who haven’t been subscribers previously can register their account for a free access trial. Once that free trial lapses, a subscription will be required to continue accessing our websites and ePapers. Subscribers fund our journalism.

A: Yes. Visit to purchase a subscription online. Use the same email address and password you provided for your free account. When your purchase is complete you will be logged into your new subscription.

A: The term of your package will be determined by what you purchase. All subscriptions purchased online are automatically set to recur. Please note that Renewals are processed 7 days before expiration/end of term.

A: Cancellation requests may be made here, by emailing us at or by calling (207) 791-6000 during business hours. We do not offer refunds.

A: No. Email newsletters are a free to receive without a subscription. But the links within them may be subject to our paywall.

A: Yes. You may share your subscription with up to 4 other email addresses as long as they live in your household. A guest may establish their digital access, an owner will have access to the subscription account. For sharing outside of households, a business account is required. For business subscriptions please contact our customer service team.

A: You will need to access your profile in order to make changes.

A: Digital access is only included with a paid subscription.

A: You can find our privacy policy here and terms of use here.

A: Email us at

Customer Service

A: Once logged in, visit report a delivery issue, select the date (up to 7 days prior) and select the appropriate issue. Or, contact us here.

A: Contact us at:

A: Contact us at:

ePaper Questions

A: Using the ePaper is the digital equivalent of reading the printed paper and is available to subscribers only. .

A:The Main Menu () in the upper right corner opens to access a full list of options, sections, and settings for your ePaper.

Navigate through the ePaper using the arrow icons (< >) in the top center or on the sides, swiping left or right on your touchscreen, or by using the Pages button in the lower left corner.

You may set your View Options using the arrows button next to the title on the upper left, letting you adjust how pages are displayed.

A: You can swipe left or right and/or use the arrow buttons to turn pages. If you are zoomed in, use the page navigation at the bottom of the page or the arrows at the very top of the black bar to page through.

A: Blurriness is often caused by the page loading. Give it a few seconds to load fully.

A: Use the archive link on the top right to find the date, organized by month. It will load in place of the current edition.

Newsroom Questions

A: Send it to

A: Send it to

A: Send it to

A: Visit this page.

A: Visit the Add Your Event page for more information or visit the calendar to upload an event.

A: Send your obituary to

A: Photographs can be searched and purchased through the Portland Press Herald Photo Store.

A: Send a note here.

A: Let us know here.

A: You can search our archives here.

A: You can find details here.

A: Please read our guidelines here.

A: You can find more info here.

Technical Questions

A: We send browser notifications in Google Chrome, Firefox and Safari. When you open find the small red bell in the lower left corner. Click on the bell and you will see a red “unsubscribe” button. If you’d like to subscribe again in the future, just click on the bell and hit subscribe.

A: We suggest Mozilla Firefox. Newer versions of Firefox have an auto-update feature that will help keep you up to date. We also suggest Google Chrome. A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.

Other browsers:
Apple Safari. A good browser that is quick and well supported. Internet Explorer. Although we support IE8, we strongly suggest you use another browser to view our site.

A: Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser.

Internet Explorer

A: access is not included as part of your Kindle or Nook subscription. However, if you are a current home delivery, digital bundle or only subscriber, and your device has a Web browser, you can access with your current subscriber account. If you do not already have a subscriber account, create one here.

A: No, you will need to upgrade your subscription. To do so, please call customer service at (207) 791-6000 (mobile phones only outside of the U.S. and Canada). However, you may use your subscriber account to log in to to comment on articles, manage newsletters and manage your settings.

A: Some features of require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer that allow our web site to recognize that you already signed in when you come back after being away for a while. Please be sure you have cookies enabled for Some browsers will have options for disabling cookies on a site by site basis as well as globally. Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the brewer. This feature may be the reason you are being logged out each time you close your browser.

A: It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.