Customer Support

Changes at PressHerald.com

Effective July 1st, we are limiting access to PressHerald.com.   Both print and digital subscribers will have unlimited access to the quality news and information published daily on PressHerald.com and our e-Editions.   Non-subscribers will be able to access to 10 stories each month for free.  Access to the homepage, section fronts, blogs, obituaries, photo galleries, video content, the auto, real estate and jobs sections will remain free to all.

Why are we doing it?

In the past two years, we have invested $2 million to improve our journalism.   We’ve added more local reporters, photographers, and editors to improve the quality and quantity of exclusive journalism in our newspaper and on our website.  The revenue we produce from online advertising isn’t enough to sustain our operation.    We simply won’t survive if we continue to give our content away for free online.

Your subscription helps to support the 420 Mainers who work for MaineToday Media and are united in the belief that our local journalism makes a difference in our community whether we’re reporting on challenges of aging in Maine or providing extensive coverage of high school sports.

How much does it cost to subscribe?

If you are already a home delivery customer, your subscription now includes digital access at no additional cost. All you need to do is connect your account.

For non-subscribers, when you reach the monthly limit of ten articles, you’ll be asked to subscribe. Prices start at $8 per month (plus tax). Visit myaccount.pressherald.com/order/ or call 207-791-6000 to order.

If you have additional questions, please read the FAQs about the subscription options. Or please drop me a note at publisher@mainetoday.com and I’ll be happy to respond to directly to your questions and feedback.

We want to continue to report on the news that is vital to Maine. And we can only do so by asking our loyal readers and advertisers to support our organization.

Thank you,
Lisa DeSisto, Publisher, Portland Press Herald

 

 


Customer Support

We are available to answer your questions about the paywall and your subscription options. Please use this form and someone will respond as quickly as possible (within 24 hours).

Changes at PressHerald.com FAQs

Q. Why is the Portland Press Herald (KJ/MS) now charging for its online content?
A. It is expensive to produce the quality journalism the Portland Press Herald/Maine Sunday Telegram delivers each day. Unfortunately, online advertising doesn’t generate enough revenue to sustain our business. We are limiting access to our content online to provide more value for home delivery subscribers and to generate additional revenue from digital-only subscribers.


Q. I’m already a home-delivery newspaper subscriber. Is unlimited digital access included?
A. Yes, all home-delivery customers can connect their account for full digital access. Connect your subscription today. To login to the e-Editions and website, you will need your email address and password.


Q. What if I am a current digital only subscriber?
A. Your digital subscription now includes unlimited access to our websites. When you login to read the e-Edition you will automatically have unlimited access to the websites as well.


Q. I am not currently a paying customer, what are my subscription options?
A. For Mainers within our home-delivery areas, options include 7-day, 4-day or 3-day (depending on which product you choose) and Sunday only home delivery subscriptions of the Portland Press Herald, Maine Sunday Telegram, Kennebec Journal and Morning Sentinel. Those not interested in receiving home-delivery service or those outside our print delivery area can sign up for a Digital Only subscription, which provides the unlimited access to the same digital products listed above.

To order a subscription, visit myaccount.pressherald.com/order/ or call 207-791-6000.


Q. What is the Maine Sunday Telegram Extra?
A. It’s our best subscription offer with the highest value to you. For only $8 per month (plus tax) you will receive Maine Sunday Telegram home delivery plus daily access to the e-Editions of the Portland Press Herald, Maine Sunday Telegram, Kennebec Journal and Morning Sentinel. You also get unlimited access to pressherald.com and centralmaine.com.


Q.  What if I don’t want to use my credit card?
A. 
Unfortunately this offer is only good on recurring monthly payments, which require either a debit or credit card.  If you’d like to subscribe without one, please email us or call 207.791.6000.


Q. Why is the Maine Sunday Telegram Extra deal less than a digital only subscription?
A. While delivering the Sunday paper to you costs us more, the value of you as a home delivery customer is high to our advertisers who supply the Sunday coupons and inserts. For that reason, we are able to charge you less for home delivery.


Q. What if I choose not to purchase a subscription?
A. Non-subscribers will have access to our home page, photo galleries and exclusive videos, obituaries and classifieds, plus 10 free articles per month. Content that counts toward the meter includes all articles, columns (staff, guest and syndicated), editorials and archived material dating back to 2008.


Q. What browser works best with our website?
A. We suggest Mozilla Firefox.  Newer versions of Firefox have an auto-update feature that will help keep you up to date.
We also suggest Google Chrome.  A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.

Other browsers:
Apple Safari.  A good browser that is quick and well supported.
Internet Explorer.  Although we support IE8, we strongly suggest you use another browser to view our site.


Q.  How do I update my browser?
A.  Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser.

Safari
Firefox
Chrome
Internet Explorer


Q.  Should I do a mobile update?
A.  Making sure your mobile phone has the latest operating system will do wonders for your experience. We have some known issues in iOS 6.0.x but we are hard at work to correct any problems. We have received reports of slow rendering or crashing on the iPhone 4[s] and we are working on getting those issues resolved as quickly as possible.


Q.  What are cookies all about and what do I do with them?
A.  
Some features of pressherald.com require a browser technology called cookies.  Cookies are like name-tags for your browser. They are files stored on your computer that allow our web site to recognize that you already signed in when you come back after being away for a while.  Please be sure you have cookies enabled for pressherald.com.  Some browsers will have options for disabling cookies on a site by site basis as well as globally.  Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the brewer.  This feature may be the reason you are being logged out each time you close your browser.


Q. Why might my cookies not be working?
A. It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.


Q. How do I do the cookie thing?
A. This process varies depending on our browser, but here are some browser vendor links for the browsers most-often used to access our sites.


Q. How does the meter work?
A. The meter keeps track of the number of articles you read up to the 10 article limit. The meter resets on the first of each month – and you may consume 10 free articles each month. On the 11th article, you will encounter the paywall and will need to purchase a subscription to read further within that month.


Q. How do I get billed if I order a subscription online?
A. Subscriptions purchased online are a recurring monthly charge on your credit card based on the date that you ordered the subscription. Your credit card will be charged automatically each month until you cancel.


Q. What is your cancellation and refund policy for home delivery or digital subscriptions?
A. Cancellations may be made by contacting customer service at circulation@pressherald.com or by calling 207.791.6000. We do not provide refunds for paid subscriptions – so your cancellation request will apply to the next billing cycle.


Q. If I go back and read an article I’ve already viewed, will that count toward my limit?
A. Yes, each article view counts toward the meter.


Q. I’ve signed up for the Daily Headlines e-mail newsletters. Are e-mail newsletters affected by digital subscriptions?
A. No, email newsletters remain as a free service. You will still receive the daily headlines e-newsletter each morning. If you click through to the site to read the full article, that will count toward your monthly allotment.


Q. May I share the username and password associated with my subscription?
A. Your subscription may be accessed from up to 5 home and work computers, tablets and mobile devices. You may only have one username and password per subscription.


Q. How do I change my email address or password?
A. You will need to access your account information in order to make changes.  You can do that here:  pressherald.com/change


Q. How do I send you my feedback on digital subscriptions and products?
A. We want to hear from you. Visit pressherald.com/support to submit our feedback form. Or you can email us at support@pressherald.com.


Q. My question was not answered here. How can I get more information?
A. Visit pressherald.com/support to submit our feedback form. Or you can email us at support@pressherald.com.


Q. If I buy the paper on the newsstand, do I get access to the website?
A. Unfortunately, we do not have a mechanism for allowing newsstand buyers to gain access to the site on a temporary basis. We are looking into short-term options including a day-pass but we aren’t able to offer them at this time.