Everywhere you look, there’s a CEO apologizing for something.

Toyota boss Akio Toyoda is apologizing about the big, fat problem with his mysteriously accelerating cars. Morgan Stanley’s John Mack says he regrets his firm’s role in the credit crisis, and is “especially sorry for what’s happened to shareholders.”

These days, executives are expressing emotion and even offering gratitude to shell-shocked taxpayers for their coerced largesse in providing bailout funds.

It’s great public relations to show a little humility at a time when taxpayers are gunning to storm the gates. I wonder, though, if the showing of corporate remorse is a spin-inspired flash in the pan that will go the way of the balanced budget as soon as the economy is humming and people are feeling flush and greedy again. Or is there some new sort of pressure on institutions that will give the Big Shot apology legs?

One reason we’re seeing so many executives apologize is the tsunami of crises from Wall Street to Hollywood to Tokyo. The story about the VIP reduced to groveling “has become an art form on ‘Entertainment Tonight,’ ” says Stephen A. Greyser, professor of business administration at Harvard Business School.

It’s an art form in which words often are carefully parsed. Watch for the scripted non-apology where the CEO delivers some version of “If you feel you’ve been hurt, we are sorry for that.”

With a cell-phone camera in every pocket and an Internet audience instantly riveted to postings of fresh scandal, it’s harder than ever for executives to deny, cover up and get back to the golf course.

“You can’t hide the mistakes like you used to,” says John Kador, author of “Effective Apology: Mending Fences, Building Bridges and Restoring Trust.”

OK, so it’s easier to get caught, but you have to wonder whether the Apologetic CEO Phenomenon is destined to disappear once the economy limps its way out of Hades.

They may not like it, but top execs had better get used to the idea of owning up to mistakes, says Daniel Diermeier, business professor at Kellogg School of Management at Northwestern University. Customers have higher expectations of the companies they do business with, and aren’t letting CEOs get away with self-serving arguments about how business is done.

Consider the old notion that bankers are socially useful in spite of their excessive pay and often egregious conduct because they supply the lubricant that keeps the economy chugging along. Economy? What economy? The public has written bankers off. The Edelman PR firm asked 4,875 college-educated Americans last fall if they trusted bankers to do the right thing. Only 29 percent said yes — down from 68 percent in 2007.

So they apologize and expound on their transgressions on cable television. Gerald Levin, former head of Time Warner, gave one of the more believable apologies I’ve seen during an interview on CNBC in January.

Levin said that as the guy in charge, the disastrous merger of Time Warner and AOL was his fault. The mea culpa would have been perfect except for one unfortunate word. “I presided over the worst deal of the century, apparently,” he said.

Apparently? Nah, I think we can all agree that you presided over the worst deal of the century, period.

Some mea culpas will work, some won’t. While the remorse movement continues, it’s getting like a ’70s-style love-fest with all the expressions of sorrow, gratitude and love.

You sensitive guys are getting me all choked up.


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