Francis has created his own informal, parallel information structure outside the Vatican.

VATICAN CITY — Just how well informed is Pope Francis about the goings-on in his 1.2-billion strong Catholic Church?

That question is making the rounds after the pope seemed completely unaware of the details of a Chilean sex abuse scandal, a failure that soured his recent trip there and forced him to do an about-face. It also came up after his abrupt, no-explanation-given dismissal of a respected Vatican bank manager.

And it rose to the fore when he was accused by a cardinal of not realizing that his own diplomats were “selling out” the underground Catholic Church in China for the sake of political expediency.

Some Vatican observers now wonder whether Francis is getting enough of the high-quality briefings befitting a world leader, or whether he is relying more on instinct and his own network of informants who slip him information on the side.

In his five years as pope, Francis has created an informal, parallel information structure that often rubs up against official Vatican channels. That includes a papal kitchen cabinet of nine cardinal advisers who meet every three months at the Vatican and have the pope’s ear, plus the regular briefings he receives from the top Vatican brass.

The Vatican this week issued a remarkable defense of Francis’ information flow and his grasp of the delicate China dossier. The Holy See press office insisted that Francis followed the China negotiations closely, was being “faithfully” briefed by his advisers and was in complete agreement with his secretary of state on the topic.

“It is therefore surprising and regrettable that the contrary is affirmed by people in the church, thus fostering confusion and controversy,” said Vatican spokesman Greg Burke.

Such an affirmation would seem unnecessary given popes usually are surrounded only by their top official advisers. But Francis lives at the Vatican’s Santa Marta hotel rather than the Apostolic Palace, where he can more easily keep his door open at all hours, and where a network of friends, informants and advisers provide back channels of information to him.

“The problem is he’s the victim of the Santa Marta syndrome,” said Massimo Franco, columnist for the Italian daily Corriere della Sera. “The pope wanted to live there because he didn’t want any filter from the secretary of state. But the other side of the coin is that he’s condemned to receive quite casual information, and not always very accurate.”

At Santa Marta, the pope sets his own agenda, makes his own phone calls and arranges his own visitors’ schedule, often without the knowledge of the Vatican’s protocol office. He neither watches TV nor browses the Internet but reads the Rome daily Il Messaggero and a selection of press clippings for his non-Vatican news.

Some of his information arrives in person, some of it on paper, left for him in a red leather-bound folder left at the Santa Marta front desk and brought upstairs by a Swiss Guard and handed over to one of the pope’s two private secretaries.

But more than his immediate predecessor Benedict, Francis still relies on a close circle of friends from his days in Argentina and as a high-ranking Jesuit.