SHANGHAI — People unable to contact friends and relatives streamed into hospitals Thursday, anxious for information after a stampede during New Year’s celebrations in Shanghai’s historic waterfront area killed 36 people in the worst disaster to hit one of China’s showcase cities in recent years.

The Shanghai government information office said one Taiwanese was among the dead, and two Taiwanese and one Malaysian were among the injured.

The deaths and injuries occurred at Chen Yi Square in Shanghai’s popular riverfront Bund area, an avenue lined with art deco buildings from the 1920s and 1930s when Shanghai was home to international banks and trading houses. The area is often jammed with people during major events.

At one of the hospitals where the injured were being treated, police brought out photos of unidentified dead victims, causing dozens of waiting relatives to crowd around. Not everyone could see, and young women who looked at the photos broke into tears when they recognized someone.

A saleswoman in her 20s, who declined to give her name, said she had been celebrating with three friends. “I heard people screaming, someone fell, people shouted ‘don’t rush,”‘ she said. “There were so many people and I couldn’t stand properly.” She added that she still could not contact one of her friends.

The official Xinhua News Agency quoted a woman with the surname Yin who was caught with her 12-year-old son in the middle of crowds of people pushing to go up and down steps leading from the square.

“Then people started to fall down, row by row,” Yin said. When her son was finally brought to safety, he had shoe prints over his clothes, “his forehead was bruised, he had two deep creased scars on his neck, and his mouth and nose were bleeding,” she said.

Xia Shujie, vice president of Shanghai No. 1 People’s Hospital, told reporters that some of the victims had been suffocated. Relatives desperately seeking information earlier tried to push past hospital guards, who used a bench to hold them back. Police later allowed family members into the hospital.