PayPal FAQs

Thank you for your interest in using PayPal to pay for your digital subscription. If you received an email from PayPal indicating that you should “give your final approval” for payment, it is likely that you submitted a duplicate attempt at payment and your subscription payment has already been received.  In this case, we blocked the second attempt at payment to prevent charging you twice.  Please contact customer service at [email protected] for further instruction, or follow the steps in the “Thank You” email  you  received from us.

How do I log in after completing my PayPal payment?

After you complete your transaction, will automatically log you in for  unlimited access.  The page you were viewing before checkout  will refresh before  logging you in.  If  your automatic  log in is somehow disrupted you can proceed to create  a password  for your new account.  A link to  create you account password will have been sent to the email address on your  PayPal account. Please follow the instructions in that email.

What  if my PayPal account has been charged incorrectly?

If you believe  that  the charges on your PayPal account are  incorrect, please  contact  our Custom Support representatives at 207-791-6000 or [email protected].

Who is MTM  Acquisition?

You may have  notices that  the company  listed on your PayPal  receipt is MTM Acquisition.  This is actually the Portland Press Herald’s business name for accounting and banking purposes.  Don’t  worry, it’s us!

How do I get a refund?

Contact  our Custom Support representatives at 207-791-6000 or [email protected]  and we’ll be happy to help out.