Granted, Central Maine Power had its hands full following Saturday’s unexpectedly severe storm, but a spokesman’s report, minimizing the remaining power outages in Harpswell in the Press Herald, shows how badly CMP’s PR division and operating department are out of sync.
Telling the paper that, “the remaining outages were on circuits delivering service to fewer customers” and that crews were working to restore service to customers “who live on peninsulas or single roads on circuits that deliver service to three or four customers” was pure fantasy.
Rather than circuits serving fewer customers, the CMP website reported most customers along Route 123, the town’s main road, south of Mountain Road were still without power as of 7:30 a.m. Wednesday. Those without generators may be particularly annoyed that the company waited until after 7 p.m. Tuesday to change its restoration estimates from late Tuesday to Wednesday.
Clearly, CMP needs to do a better job of keeping customers informed if it wants to improve its credibility.
Arnie Besier
Harpswell
Send questions/comments to the editors.
Success. Please wait for the page to reload. If the page does not reload within 5 seconds, please refresh the page.
Enter your email and password to access comments.
Hi, to comment on stories you must . This profile is in addition to your subscription and website login.
Already have a commenting profile? .
Invalid username/password.
Please check your email to confirm and complete your registration.
Only subscribers are eligible to post comments. Please subscribe or login first for digital access. Here’s why.
Use the form below to reset your password. When you've submitted your account email, we will send an email with a reset code.