Their stories: 12 customers take defiant, desperate measures

A visual story: Two years on, CMP billing saga still confounds

Here's where things stand a few months before regulators are expected to make a final decision.

Public advocate’s study of high bills blames CMP’s meter and billing systems

The findings, which will be presented to regulators Friday, contradict a report released Tuesday by the PUC staff that attribute the spike to cold weather and a rate increase.

PUC staff blames frigid weather, high usage for jump in many CMP customers’ bills

The conclusion of the Maine Public Utilities Commission's staff affirms an earlier analysis by an independent auditor, that bills spiked along with power use in the winter of 2017-18.

CMP withdraws document filed with customers’ confidential information

The filing had been submitted to regulators to refute customers’ complaints reported in the media.

Lawyer in CMP customers’ lawsuit wants company’s confidential letter to regulators thrown out

Peter Murray argues that Central Maine Power customers whose account details were revealed should know what's being said about them.

Regulators put off CMP’s rate hike request until billing probe ends

The Public Utilities Commission stays the power company's request for a $46.5 million increase while regulators probe customers' complaints about its billing and metering systems.

CMP offers $6 million fund to compensate customers with disputed bills

Seeking to restore confidence and move past its billing system controversy, Central Maine Power proposes establishing the fund for frustrated customers and partnering with Efficiency Maine to troubleshoot complaints.

Regulators hear CMP customers’ complaints about soaring bills and ‘horrific’ service

The Public Utilities Commission holds a hearing in Portland as part of its investigation into the company's billing and customer service practices, along with a rate hike it has requested.

Utilities watchdog calls for regulators to pause CMP rate case

The Public Advocate's Office is asking the Maine PUC to stay CMP's rate case until questions about billing and management accountability are settled.

Public hearing in Farmington brings more angry CMP customers

From borrowing money to pay a $1,100-plus electric bill to complaints about service to harassment to sell property for a 145-mile transmission line, customers vent their feelings to the Public Utilities Commission.

Customer outrage dominates final CMP rate hike hearing

Ratepayers urge public utilities commissioners to delay a rate hike until the utility lives up to its pledge to deal with customers' overbilling complaints.

CMP executive: Legislator wrongly maligns electric utility

The president and CEO of the transmission and distribution company defends his company's performance, and says a lawmaker's criticism was 'inaccurate and inflammatory.'

Ex-Gov. Baldacci, board member of CMP’s parent, says company should make customers whole

The former 2-term Democratic governor says he feels strongly that Central Maine Power should work to reconcile with ratepayers who may have been unfairly over-billed.

Maine utility regulators agree to more tests of CMP’s billing system

Public Advocate Barry Hobbins, who represents ratepayers' interests in PUC proceedings, wants to look into complaints made by Central Maine Power customers since last spring.

Our View: Latest fiasco feeds doubts about CMP

Who comes first, stockholders or customers? The flawed rollout of a new billing system fuels legitimate questions about accountability.

Under fire for billing problems, CMP seeking approval for rate hike

Customers will be able to weigh in on the proposal during a series of public hearings set to begin at USM in Portland on July 16.

CMP’s president and owner are named as defendants in lawsuit claiming fraud

Law firms accuse Douglas Herling and Iberdrola of fraud and racketeering, opening the door to higher damages for ratepayers.

Bill Nemitz: Former Gov. Baldacci, a board member, hides from questions about CMP

Democrat John Baldacci, now a corporate leader for Central Maine Power's parent corporation, has little to say about the company's mistreatment of its customers.

Our View: Customers need real answers from Central Maine Power

Mainers continue to report bizarre electricity bills, raising questions about what's really going on.

Gov. Mills says CMP’s failure to address its billing problems is ‘unacceptable’

State leaders respond to a Press Herald/Sunday Telegram investigation detailing how the utility misled the public about its troubled new billing system that left thousands of customers angry and frustrated.

Public advocate wants new test of CMP’s troubled billing system

The test would attempt to detect patterns among customers who received high bills.

Customers with disputed CMP bills wonder: Should I pay?

You must pay a portion of any disputed bills, but you also have the right to negotiate a payment plan and file a complaint.