CMP misled the public, mismanaged rollout of new billing system
A Portland Press Herald/Maine Sunday Telegram investigation reveals that layers of Central Maine Power management misjudged the enormity of changing over to a new billing system, leaving thousands of angry and frustrated customers.
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Regulators hear CMP customers’ complaints about soaring bills and ‘horrific’ service
The Public Utilities Commission holds a hearing in Portland as part of its investigation into the company's billing and customer service practices, along with a rate hike it has requested.
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CMP executive: Legislator wrongly maligns electric utility
The president and CEO of the transmission and distribution company defends his company's performance, and says a lawmaker's criticism was 'inaccurate and inflammatory.'
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Business
Their stories: 12 customers take defiant, desperate measures
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Business
Ex-Gov. Baldacci, board member of CMP’s parent, says company should make customers whole
The former 2-term Democratic governor says he feels strongly that Central Maine Power should work to reconcile with ratepayers who may have been unfairly over-billed.
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Business
Maine utility regulators agree to more tests of CMP’s billing system
Public Advocate Barry Hobbins, who represents ratepayers' interests in PUC proceedings, wants to look into complaints made by Central Maine Power customers since last spring.
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Our View: Latest fiasco feeds doubts about CMP
Who comes first, stockholders or customers? The flawed rollout of a new billing system fuels legitimate questions about accountability.
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Business
Under fire for billing problems, CMP seeking approval for rate hike
Customers will be able to weigh in on the proposal during a series of public hearings set to begin at USM in Portland on July 16.
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Local & State
CMP’s president and owner are named as defendants in lawsuit claiming fraud
Law firms accuse Douglas Herling and Iberdrola of fraud and racketeering, opening the door to higher damages for ratepayers.
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Bill Nemitz
Bill Nemitz: Former Gov. Baldacci, a board member, hides from questions about CMP
Democrat John Baldacci, now a corporate leader for Central Maine Power's parent corporation, has little to say about the company's mistreatment of its customers.
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Editorials
Our View: Customers need real answers from Central Maine Power
Mainers continue to report bizarre electricity bills, raising questions about what's really going on.
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Business
Gov. Mills says CMP’s failure to address its billing problems is ‘unacceptable’
State leaders respond to a Press Herald/Sunday Telegram investigation detailing how the utility misled the public about its troubled new billing system that left thousands of customers angry and frustrated.
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Business
Public advocate wants new test of CMP’s troubled billing system
The test would attempt to detect patterns among customers who received high bills.
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Business
Customers with disputed CMP bills wonder: Should I pay?
You must pay a portion of any disputed bills, but you also have the right to negotiate a payment plan and file a complaint.
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Business
Smart meter swap promised savings that never came
A shift to real-time pricing, expected to save consumers $338 million, was derailed by a billing debacle and a lack of competitive energy suppliers.
