CMP misled the public, mismanaged rollout of new billing system
A Portland Press Herald/Maine Sunday Telegram investigation reveals that layers of Central Maine Power management misjudged the enormity of changing over to a new billing system, leaving thousands of angry and frustrated customers.
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State jolts CMP with $10 million penalty for mishandling billing and customer service
Gov. Janet Mills called for greater accountability from the state's utilities after the Public Utilities Commission voted to reduce Central Maine Power's earnings as punishment for the problems with its mismanagement of a new billing system.
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Their stories: 12 customers take defiant, desperate measures
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Business
A visual story: Two years on, CMP billing saga still confounds
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Business
Public advocate’s study of high bills blames CMP’s meter and billing systems
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Business
PUC staff blames frigid weather, high usage for jump in many CMP customers’ bills
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Business
CMP withdraws document filed with customers’ confidential information
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Business
Lawyer in CMP customers’ lawsuit wants company’s confidential letter to regulators thrown out
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Business
Regulators put off CMP’s rate hike request until billing probe ends
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Business
CMP offers $6 million fund to compensate customers with disputed bills
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Business
Regulators hear CMP customers’ complaints about soaring bills and ‘horrific’ service
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Business
Utilities watchdog calls for regulators to pause CMP rate case
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Local & State
Public hearing in Farmington brings more angry CMP customers
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Business
Customer outrage dominates final CMP rate hike hearing
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Opinion
CMP executive: Legislator wrongly maligns electric utility
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Business
Ex-Gov. Baldacci, board member of CMP’s parent, says company should make customers whole
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Business
Maine utility regulators agree to more tests of CMP’s billing system
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Our View: Latest fiasco feeds doubts about CMP
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Business
Under fire for billing problems, CMP seeking approval for rate hike
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Local & State
CMP’s president and owner are named as defendants in lawsuit claiming fraud
Law firms accuse Douglas Herling and Iberdrola of fraud and racketeering, opening the door to higher damages for ratepayers.
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Bill Nemitz
Bill Nemitz: Former Gov. Baldacci, a board member, hides from questions about CMP
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Editorials
Our View: Customers need real answers from Central Maine Power
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Business
Gov. Mills says CMP’s failure to address its billing problems is ‘unacceptable’
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Business
Public advocate wants new test of CMP’s troubled billing system
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Business
Customers with disputed CMP bills wonder: Should I pay?
