CMP misled the public, mismanaged rollout of new billing system
A Portland Press Herald/Maine Sunday Telegram investigation reveals that layers of Central Maine Power management misjudged the enormity of changing over to a new billing system, leaving thousands of angry and frustrated customers.
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State jolts CMP with $10 million penalty for mishandling billing and customer service
Gov. Janet Mills called for greater accountability from the state's utilities after the Public Utilities Commission voted to reduce Central Maine Power's earnings as punishment for the problems with its mismanagement of a new billing system.
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Their stories: 12 customers take defiant, desperate measures